{"id":686,"date":"2019-06-19T11:56:12","date_gmt":"2019-06-19T02:56:12","guid":{"rendered":"https:\/\/metronine.osaka\/?page_id=686"},"modified":"2024-05-15T15:40:18","modified_gmt":"2024-05-15T06:40:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/metronine.osaka\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div id=\"main-faq\">\r\n\t\t<section>\r\n\t\t\t<div class=\"faq-header\">\r\n\t\t\t\t<h1>F&nbsp;A&nbsp;Q<\/h1>\r\n\t\t\t\t<p class=\"sub-title\">Frequently Asked Questions<\/p>\r\n\t\t\t\t<p>Here we have collected frequently asked questions regarding Osaka Metro and our services.<\/p>\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t<section>\r\n\t\t\t<div class=\"faq-body\">\r\n\t\t\t\t<div class=\"category wrap\">\r\n\t\t\t\t\t<p>MENU<\/p>\r\n\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t<li><a href=\"#ticket\">Tickets\u30fbPasses<\/a>\uff5c<\/li>\r\n<!--\t\t\t\t\t\t<li><a href=\"#card\">IC Card<\/a>\uff5c<\/li>-->\r\n<!--\t\t\t\t\t\t<li><a href=\"#lost\">Lost and found<\/a>\uff5c<\/li>-->\r\n<!--\t\t\t\t\t\t<li><a href=\"#schedule\">Train operation<\/a>\uff5c<\/li>-->\r\n\t\t\t\t\t\t<li><a href=\"#information\">Information on stations and train cars<\/a>\uff5c<\/li>\r\n<!--\t\t\t\t\t\t<li><a href=\"#bus\">Bus<\/a>\uff5c<\/li>-->\r\n<!--\t\t\t\t\t\t<li><a href=\"#privatization\">Tickets and discounts after privatization<\/a>\uff5c<\/li>-->\r\n<!--\t\t\t\t\t\t<li><a href=\"#etc\">Other<\/a><\/li>-->\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"category-list\">\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n\t\t\t\t\t\t<div id=\"ticket\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>Tickets\u30fbPasses<\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n<!--\r\n\t\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#ticket-01\">Tickets\u30fbCoupons\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#ticket-02\">Commuter pass\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#ticket-03\">Fare\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#ticket-04\">Discount service<\/a><\/li>\r\n\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t<\/div>\r\n-->\r\n\t\t\t\t\t\t\t<div id=\"ticket-01\" class=\"desc\">\r\n\t\t\t\t\t\t\t\t<dl>\r\n\t\t\t\t\t\t\t\t\t<dt class=\"question\"><span>Q<\/span>How do I buy tickets and get on the train?<\/dt>\r\n\t\t\t\t\t\t\t\t\t<dd class=\"answer\"><span>A<\/span>Please see<a href=\"..\/howto-ticket\/\"> \u201cHow To Osaka Metro.\u201d<\/a><\/dd>\r\n\t\t\t\t\t\t\t\t<\/dl>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div id=\"ticket-02\" class=\"desc\">\r\n\t\t\t\t\t\t\t\t<dl>\r\n\t\t\t\t\t\t\t\t\t<dt class=\"question\"><span>Q<\/span>What kind of card tickets do you have that can be used on the subway and buses?<\/dt>\r\n\t\t\t\t\t\t\t\t\t<dd class=\"answer\"><span>A<\/span>There are multiple card ticket options, including an IC card that you can use to ride the train by simply touching the machine at the ticket gate, a 1-day pass called \u201cEnjoy Eco Card\u201d, and useful sets of tickets that include a Metro ticket, a private railway ticket, and entrance tickets for facilities along the railway.<br><br>Please refer to<a href=\"..\/ticket\/\"> \u201cTickets\/Passes\u201d <\/a>for details. <br>*Please note that these special passes are not available on buses bound for IKEA Tsuruhama and Universal Studio Japan&#174;.<\/dd>\r\n\t\t\t\t\t\t\t\t<\/dl>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div id=\"ticket-03\" class=\"desc\">\r\n\t\t\t\t\t\t\t\t<dl>\r\n\t\t\t\t\t\t\t\t\t<dt class=\"question\"><span>Q<\/span>When can I use the 2-day and 3-day passes?<\/dt>\r\n\t\t\t\t\t\t\t\t\t<dd class=\"answer\"><span>A<\/span>In the case of Osaka Metro\uff12day pass, users must use the pass for two consecutive days (chosen by the user) within the period of validity. In other words, the pass is only valid only on the day the ticket is first used and the following day.<br><br>In the case of KANSAI RAILWAY PASS 2day\uff653day, these are valid for any 2 or 3 days within the validity period. In other words, you can use these passes on non-consecutive days (Monday and Wednesday for example.)<\/dd>\r\n\t\t\t\t\t\t\t\t<\/dl>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div id=\"ticket-04\" class=\"desc\">\r\n\t\t\t\t\t\t\t\t<dl>\r\n\t\t\t\t\t\t\t\t\t<dt class=\"question\"><span>Q<\/span>Please explain the usage times for the unlimited ride 1-day pass such as the \u201cEnjoy Eco Card\u201d and the \u201cOsaka Metro 1day pass.\u201d<\/dt>\r\n\t\t\t\t\t\t\t\t\t<dd class=\"answer\"><span>A<\/span>You can ride all you want all day after the card ticket goes through the automatic ticket gate, anytime between the first train and the last train of the day you use the ticket. Note one day does not mean a 24 hour period after the ticket goes through the ticket gate.<\/dd>\r\n\t\t\t\t\t\t\t\t<\/dl>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n<!--\r\n\t\t\t\t\t\t<div id=\"card\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>IC Card<\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n-->\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n<!--\r\n\t\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#card-01\">How to use\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#card-02\">PiTaPa\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#card-03\">My Style\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#card-04\">Premium \uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#card-05\">ICOCA<\/a><\/li>\r\n\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t<\/div>\r\n-->\r\n\t\t\t\t\t\t\t<div id=\"card-01\" class=\"desc\">\r\n\t\t\t\t\t\t\t\t<dl>\r\n\t\t\t\t\t\t\t\t\t<dt class=\"question\"><span>Q<\/span>I could not get through the ticket gate when I put my card through the ticket gate, but the card is not expired.<\/dt>\r\n\t\t\t\t\t\t\t\t\t<dd class=\"answer\"><span>A<\/span>It is possible that you are outside the area where your card ticket is valid, or the card has a magnetic defect. Please contact the station staff nearest you. In addition, please be aware that magnetic defects may occur when the card ticket touches your smartphone.<\/dd>\r\n\t\t\t\t\t\t\t\t<\/dl>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n<!--\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n\t\t\t\t\t\t<div id=\"lost\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>Lost and found<\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"lost-01\">&#40;Subway&#41;\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"lost-02\">&#40;Bus&#41;<\/a><\/li>\r\n\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n\t\t\t\t\t\t<div id=\"schedule\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>Train operation <\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#schedule-01\">Operation\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#schedule-02\">Substitute transportation\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#schedule-03\">Women only carriage<\/a><\/li>\r\n\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n-->\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n\t\t\t\t\t\t<div id=\"information\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>Information on stations and train cars<\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n<!--\r\n\t\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#information-01\">Station facility\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#information-02\">Vehicles<\/a><\/li>\r\n\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t<\/div>\r\n-->\r\n\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t<dl>\r\n\t\t\t\t\t\t\t\t\t<dt class=\"question\"><span>Q<\/span>How can I find boarding positions near the elevator or one that is easy for transferring trains?<\/dt>\r\n\t\t\t\t\t\t\t\t\t<dd class=\"answer\"><span>A<\/span>Please refer to the boarding position information displayed on the station platform. You can also access the information online at <a href=\"https:\/\/subway.osakametro.co.jp\/en\/station_guide\/boarding.php\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u201cBoarding Position Guide\u201d<\/a>.<\/dd>\r\n\t\t\t\t\t\t\t\t<\/dl>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n<!--\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n\t\t\t\t\t\t<div id=\"bus\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>Bus<\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#bus-01\">Tickets\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#bus-02\">Operations\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#bus-03\">Vehicles\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#bus-04\">Facility<\/a><\/li>\r\n\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n\t\t\t\t\t\t<div id=\"privatization\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>Tickets and discounts after privatization <\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t<li><a href=\"#privatization-01\">Ticket\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"desc-box\">\r\n\t\t\t\t\t\t<div id=\"etc\" class=\"category-title\">\r\n\t\t\t\t\t\t\t<h2>Other<\/h2>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t\t\t<div class=\"sub-category\">\r\n\t\t\t\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#etc-01\">HP information\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#etc-02\">Passengers\uff5c<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li><a href=\"#etc-03\">Advertisement <\/a><\/li>\r\n\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n-->\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t<\/div>","protected":false},"excerpt":{"rendered":"<p>F&nbsp;A&nbsp;Q Frequently Asked Questions Here we have collected frequently asked questions regarding Osaka Metro and our services. MENU Tickets\u30fbPasses\uff5c Information on stations and train cars\uff5c Tickets\u30fbPasses QHow do I buy tickets and get on the train? APlease see \u201cHow To Osaka Metro.\u201d QWhat kind of card tickets do you have that can be used on [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-686","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/pages\/686"}],"collection":[{"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/comments?post=686"}],"version-history":[{"count":40,"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/pages\/686\/revisions"}],"predecessor-version":[{"id":9572,"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/pages\/686\/revisions\/9572"}],"wp:attachment":[{"href":"https:\/\/metronine.osaka\/en\/wp-json\/wp\/v2\/media?parent=686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}