Osaka Call Center List

Troubleshooting While Traveling in Osaka

If you have trouble while traveling, call centers are a convenient way to get good consultation.
Please contact an appropriate call center for your issue.
It will certainly be helpful to you.

Issues with Osaka Metro

Osaka Metro and City Bus Information

Services
Timetable of Osaka Metro and Osaka City Bus, train transfer information, travel time and operation information
Area Served
Osaka Metro and Osaka City Bus
Hours
8:00 a.m. – 9:00 p.m.
Days Open
Open all year around
TEL
06-6582-1400
FAX
06-6585-6466
*Calls to our call center are recorded to ensure quality customer services.
Languages: Japanese (*English, Chinese and Korean are also supported via three-way calls)
Lost and Found
Navi Dial
TEL:0570-6666-24
(From some IP phones, 06-6633-9151)
Services
Lost and found items on the train and within Osaka Metro station premises
Area Served
Osaka Metro lines
Hours
8:00 a.m. 9:00 p.m.
Languages
Japanese

https://subway.osakametro.co.jp/en/guide/information_service/annai-service.php#lost_found

Accidents, Illnesses, Natural Disasters, & Emergencies

Japan Visitor Hotline

Services
  • Tourist information
  • Assistance in case of accidents, illnesses and natural disasters
Area Served
Japan
Hours
24 hours/day, 365 days
TEL
050-3816-2787
Languages
Japanese, English, Chinese, Korean

https://www.japan.travel/en/plan/hotline/

Police and Fire Department (for emergency)

Services
1. Police (crime, accidents) 2. Fire department (fire, ambulance)
Area Served
Japan
Hours
24 hours/day, 365 days
TEL
1.110 2.119

Find a Doctor/Hospital

Osaka Medical Net for Foreigners

Services
Search for a medical facilities in Osaka that can accept international patients
Area Served
Osaka
Languages
Japanese, English, Simplified Chinese, Traditional Chinese, Korean, Spanish, Portuguese

https://www.mfis.pref.osaka.jp/omfo/

Osaka Medical Facilities Information System

Services
Find medical facilities by particular department, area, available language, etc.
Area Served
Osaka
Languages
Japanese, English

http://www.mfis.pref.osaka.jp/apqq/qq/men/pwtpmenult01.aspx

JNTO when you are not feeling well

Services
  • Search for a medical facility
  • How to visit and receive services at a medical facility
Area Served
Japan
Languages
Japanese, English, Simplified Chinese, Traditional Chinese, Korean, Thai

https://www.jnto.go.jp/emergency/eng/mi_guide.html

Natural Disasters

Osaka Disaster Prevention Net

Services
  • Information on natural disasters (e.x. earthquakes and typhoons) and shelters
  • Service status of trains, planes, ferries, and buses
  • Road/traffic control information
Area Served
Osaka
Languages
Japanese, English, Simplified Chinese, Traditional Chinese, Traditional, Korean

http://www.osaka-bousai.net.e.add.hp.transer.com/pref/index.html

Japan Meteorological Agency

Services
  • Weather forecast
  • Information on heavy rain, typhoons, earthquakes, volcano, etc.
Area Served
Japan
Languages
Japanese, English

https://www.jma.go.jp/jma/indexe.html

Emergency Free Wi-Fi 00000 JAPAN

Services
Wi-Fi will be available for free temporarily when a disaster occurs
Area Served
Japan

Tourist Information

Osaka Call Center

You can call for free with an Internet connection

Services
Tourist information
Area Served
Osaka
Opening hours
7:00 a.m. -11:00 p.m.
Languages
English, Chinese, Korean, Spanish, Portuguese (Vietnamese and Thai are also available 9:00 a.m. – 6:00 p.m.)

http://ofw-oer.com/call/en/